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The Next Generation of Business Analysis Methodologies Technology customers are not actually demanding a system. They are demanding business or operations performance improvement. Failure to achieve results is considered an IT failure... view article (pdf format)


Addressing the IT Value DebateIT value measurement has been riddled with paradoxes that have left decision makers in the dark. Experts continue to argue the extremes from "IT is a commodity" to "IT is the greatest competitive factor of our time". We took a hard look at empirical data to come up with key findings that provide practical guidance for decision makers... view article (pdf format).

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